Refund & Returns

    • We are here to make your shopping experience with Label mae fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
    • Making a purchase from Label Mae indicates that you have understood and agreed to our terms and conditions.
    • Products that are on sale or discounted, or purchased with a coupon or gift voucher are not eligible for returns, refund or exchange. Please go through the size chart carefully for the same
    • If you have received the damaged product or a wrong product, please send it back to us with your order number. We would require a video for the same as well on “labelmae9@gmail.com”. After sending the product back to us, & delivered to us we shall send you a fresh piece.

    What is the Exchange policy on label mae  ?As a company policy we do not provide refund/return on any product once sold. Once the pieces are sold they can be exchanged for replacement in a bigger or a smaller size(provided the aforementioned terms and conditions are met). Customer will be issued a credit note, in case the desired size of the product is not in stock.

    The shipping cost of sending and receiving  the product  would be handled by the costumer.

    If the product is not from sale section & eligible for size exchange, you may write to us at ”labelmae9@gmail.com” within 2 working days or 48 working hours of delivery to request an exchange.

    Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have a reverse pickup facility for now. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Label Mae will not be responsible for any lost shipment.

    The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail

    H-174 SITAPURA INDUSTRIAL AREA OPPOSITE SUNSHINE HONDA JAIPUR, RAJASTHAN 302011

    1. Exchange can be done within 7 days for the date of delivery
    2. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
    3. Please mention your name, address, number, email and order id on the parcel along with the size needed.
    4. Please do note, that exchange is allowed once per order.
    5. Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro).
    6. The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you
    • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.
    • Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
    • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
    • We have made every effort to display the colours of our products that appear on Label Mae as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
    • Exchange/Return not accepted if the product is washed and worn.
    • Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
    • No exchange or return for Sarees, Accessories, Home Decor & Jewellery categories